Plum Ice

• If the product you receive is damaged or not up to your quality expectations, drop in a return request. If our company has a reverse pick-up service available in your area, we’ll arrange a reverse pickup of it from your address.
•   Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Kindly drop us a mail at orders@vasaas.com within 2 hours of placing the order in case of modifications.  
  
• The product should not be worn, used, washed, or show any signs of usage.
• The tags and labels on the product should not be removed or tampered with.
• The product should reach us in its original condition and packaging without any damage or any other kind of tampering or mishandling.
• The product should be returned in a well-packed box to avoid any damage in the transit.
• Kindly note that international orders aren’t eligible for returns. 
• No returns are accepted for customized products.
• No returns are accepted for products purchased on sale.

In these rare scenarios, your returns won’t be accepted:

• The product is damaged by the customer or has been tampered with in any way.
• The product has been used, worn, washed, or changed in any other way.

If you wish to cancel your order with us please note:

• The order can only be cancelled if and only if, it has not already been shipped.
• If the order has been paid for and has not yet been shipped, we will refund the order in full amount.
• However, once the order has been shipped from our warehouse, we can not cancel the order and it will become a return on your side.
• The ‘Made to Order’ and other Customized orders are not eligible for cancellation or returns.