We at Vasaas.com believe in providing a delightful experience to our customers. We strive to serve you with the best quality products. However, if you are not 100% satisfied with the items you have received, we gladly accept returns within 3 days from the purchase date and we have made the returns so easy for you! We are sorry that your order didn’t work out. You can return your product and get a Vasaas Credit from us. However, kindly note the following points for a seamless return and refund experience.
We request you to make an opening video from your phone after delivering the product before opening it so that if you get any wrong product from our side, it will be easy for us to replace it.
- If the product you receive is damaged or not up to your quality expectations, drop in a return request. If our company has a reverse pick-up service available in your area, we’ll arrange a reverse pickup of it from your address.
- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Kindly drop us a mail at firstname.lastname@example.org within 2 hours of placing the order in case of modifications.
- The product should not be worn, used, washed, or show any signs of usage.
- The tags and labels on the product should not be removed or tampered with.
- The product should reach us in its original condition and packaging without any damage or any other kind of tampering or mishandling.
- The product should be returned in a well-packed box to avoid any damage in the transit.
- Kindly note that international orders aren’t eligible for returns.
- No returns are accepted for customized products.
- No returns are accepted for products purchased on sale.
In these rare scenarios, your returns won’t be accepted:
- The product is damaged by the customer or has been tampered with in any way.
- The product has been used, worn, washed, or changed in any other way.
If you wish to cancel your order with us please note:
- The order can only be cancelled if and only if, it has not already been shipped.
- If the order has been paid for and has not yet been shipped, we will refund the order in full amount.
- However, once the order has been shipped from our warehouse, we can not cancel the order and it will become a return on your side.
- The ‘Made to Order’ and other Customized orders are not eligible for cancellation or returns.